Testimonials From Our Clients
If your interested in what our customers have to say about our services please read through some testimonials that we've received, or submit a testimonial to us.
(If you would like to submit a testimonial about Tom Barefoot's Tours customer service please do so here. If you would like to review one of the products we carry, please do so by clicking on the "Submit Review" button on the bottom of the page of the product that you would like to review.)
all four of us would like to once again thank you for how well our excursions were handled. It is always a pleasure to work with someone of integrity, experience, and with a willingness to work out the details until it all comes together. I will recommend Lori at Tom Barefoot anytime I get a chance.
I have a small business of my own in Tulsa so I will be most diligent to reply with an evaluation of our experiences on Maui. I know this can be of great value to all who will listen in a few days.
Mahalo, Mahalo, and we will return, soon.
Although we didn't actually make it to Hawaii, due to the weather on the mainland-- (flight canceled twice in a row). We were SO pleased that all of our money from Tom's Barefoot Tours was refunded.
It was practically done within 72 hours-- much faster than our flight and hotel and car took to refund us.
Thank you for great service in emails, planning the fun we would have had.
When we finally MAKE IT TO HAWAII!!! We will definitely use your company again.
The website was easy to use and fun!
My husband and I, along with another couple, went on a snorkeling day with you. I can't begin to tell you how pleased we were. We are novices and needed the expert help in fitting the gear and learning how to use it. We were rewarded by the fantastic underwater sights that we saw and the knowledge that very competent people were on hand to help if needed. The entire day was great, with extra touches to make us feel special.
I sent in a testamonial earlier but wanted to send another more personal one.
thank you for all of your help. You went above and beyond what I expected especially with our encounter with Catamaran Kahanu. Seth, Thank you for securing a refund for Mark, who decided to stay with our daughter-in-law when she wasn't allowed on the boat! Tom and Marcie, Thank you for giving a refund for our daughter-in-law when Catamaran Kahanu would not. Your guys are awesome. And I would not hesitate to recommend your company to anyone that is planning a vacation in Hawaii!
Thank you again,
I can't tell you how much we enjoyed our trip to Kauai and Oahu. You made all the arrangements for a group of 15 booking a total of 10 tours. Thank you for helping our family vacation be hassle-free (except for the tsunami and 2 ER visits)! Steve you went above and beyond my expectations. The tours were great and you were always easy to get incontact with! We will definitely recommend you to anyone traveling to Hawaii and will call on you on our next trip.
Tina Pate and family
We took the Father Damien Tour of Molokai with air transport from Maui. Andreas did a great job helping us set up the tour, and the tour itself was fantastic.
My husband and I were in Hawaii Feb 2011 for our 25th anniversary
wow what an amazing place. Thanks to John from Tom's Barefoot Tours for helping set up our activities. The sunset cruise on The Spirit of Lahaina was not what we expected--would not have to do that again. The snorkeling with Aqua Adventures was exceptional--very good personal attention and the sites at Molekini were amazing. For a totaly romantic time--The Feast at Lele was definitly it--cloth tablecovering and a table for two on a great beach setting--arrange the tickets early and get a great front row seat. We ran out of time and only got to see half of Maui--so a return trip will be planned.
Loren and Terri Vanden Bosch
We booked 4 activities with this tour agency and was very pleased with how smoothly things went. We enjoyed the Snorkeling with Four Winds II, Drums of the Pacific Luau, a Spa, and th Dinner Cruise on the Maui Princess. It was all very memorably pleasant. Thank you for taking care of the details and giving us peace of mind. We enjoyed all the activities and would recommend Tom Barefoot's tours to everyone. The discounts were really great, too!
Just want to say that we had a fantastic time doing all 3 activities you arranged for us. The snorkeling trip in Maui, zip line in Hilo, and helicopter trip around Kauai were all top notch and the adventures of a lifetime! Thank you so much for helping to make this a trip we will remember forever.
We had a great time in Honolulu and Maui!!!
Thank you for an easyand smooth booking!! Everything went well and i will be glad to book excursions with you again, thanks John for your help!!!
we had an awesome time on the big island! Lesley thanks so much for your recomendation on sunlight on the water dolphin encounter! It was amazing! the highlight of my vacation! While we were there we did recommend you to people we encountered along the way ! thanks again for a great time! we will use you again when we come to visit Hawaii again!
Karen and Leon
Just wanted to say thank you for all the help your employee, Lori, gave us on our trip to Hawaii. We booked the "Spirit of Lahaina" whale watching cruise with her, and she was nothing but helpful and informative. That whale watching trip was amazing, we saw so many whales up close. We had a group of nine, with varying ages, and everyone was very pleased with the trip. Thank you to Lori for her help with the trip, arranging the shuttle last minute, and for all the helpful information she provided while we were there. I would definitely recommend your site to anyone going to Hawaii.
Thanks for everything!
Long Island, NY
Thanks so much for setting up all our tours. We had a great time and everything went well. Maui is such a beautiful place and the Old Lahaina Luau was great. Our granddaughter was overwhelmed with everything.
Roger & Ellen
Nui Pohaku Bike Tour:
You are remarkable hosts to the natural beauty of the Big Island. Nate and Shawn love Hawaii and gave us a good bike tour in the volcano area and the local area beyond. The extra education on the spirit of Hawaii made this a great tour. Thank you!!
Spend time with these people. You won't regret it.
Big mahalo to Tom's Barefoot Tours!
Seth took the time to help us choose just the right activity to make our trip to Kaua'i perfect! His suggestion to fly with Wings Over Kaua'i was the best experience we have had on our three week vacation to the islands. We were able to see whales, dolphins and a great views of both Waimea Canyon and Na Pali Coast. The aerial view is really the best way to see ALL of the island (Waimea Cancyon was completely cloudy when we drove up to the lookout). Plus, Tom's barefoot offers prices lower than what is advertised on other websites. When we return we will definitely use Tom's Barefoot Tours again!
Mahalo nui loa,
Liz, Ashley, and Rich
To Everyone At Tom Barefoot,
I want to thank you all for making my Sept. trip to Kaua'i everything that it could be! Having never been there before, you knew everything there was to do, and put me in contact with every activity I could possibly think of doing. I appreciated your willingness to help me go beyond the edge and find activities for us younger, more adventurous folks. As someone already said, you didn't push any particular activity, but let me decide what to do. I specifically want to thank Kathy, and for her willingness to go ABOVE AND BEYOND to help out a customer and a friend in need. Such treatment from any business is rare these days. Thank you for being my best friends in Kaua'i!
Aloha and Mahalo!
P.S. Tom Barefoot knows it all! They were awesome to deal with!
O'hu and Jay were excellent tour guides.
Patient, clear and informative with everything they passed onto us during our ride. We cannot extol them highly enough. Polite and cheerful, nothing was too much for them. We did the tour on my 50th and it was a magical and special day...made more so by the two lads guiding us. O'hu made my day as I was the only passenger on the mule that day...he was attentive, funny and game for a laugh. I would like to thank him so much for a very memorable day. He took us trail cutting and asked if I wanted to take it easy, or go for it, through mud puddles. We went for it and got soaked. I have never laughed so much or enjoyed getting muddy that much before. Two very experienced guides. They have a knowledge and passion for their heritage that shone through. I'm hoping we get back to Big Island one day - we'll be back on Ride the Rim without a doubt.
What a great company with great customer service.
We ran into a bit of a problem with our our adventure. It didn't go off as planned. The ATV Adventure would not refund us money that was due but Seth at Tom Barefoot's stepped up and contacted the them. They would not budge but Seth said "not to worry", Tom Barefoot's Tour stand by their customers and THEY refunded us the money. So we know our money is safe with this company, they saved us money on the adventure and they were pleasant to work with.
I can't wait to return and book more adventures with Tom Barefoot's Tour Company!!!
Thanks to Lori, we had a fabulous time in Hawaii!
Words cannot describe how professional, helpful, and knowledgeable she is. No question was too small; no question was too big. The tours were GREAT and Lori gave us many helpful hints that made our whole vacation run smoothly including how easy it was to rent cars during our cruise! We booked our “excursions” through Lori and saved a lot of money. She answered all of our questions with honest answers based on what we had told her. She never tried to "sell" us on a tour but, instead, provided us with exceptional service. If she thought we might be interested in a specific activity, she let us know and helped us figure out the best value for our family. We highly recommend your company to anyone interested in saving money and having fun in Hawaii!
We visited Maui during the second week of August 2010. I found your website very useful and handy, saved me a lot of time during the pre-planning of our trip. Your pricing on the Luau, Helicopter Tour, Surf Lessons, was better than anyone else, and the customer service experience was fantastic and outstanding! If anyone want's to have a great experience in Maui, give Tom a call.
We went snorkeling this summer (July 2010) on the Four Winds II and I was not at all disappointed. To start - the staff is awesome!! They were very personable and friendly. They walked around several times chatting with passangers and bringing beverages between handing out equipment on the way out. Once we got to the snorkel destination they offered everyone a snorkel lesson or you could go off on your own and snorkel to your hearts content. They fired up and BBQ and made a great lunch for everyone. A few of the staff members even hopped onto surf boards and paddled around with a little floating cooler handing out nice cold beverages. One of the people in our party got sick while out in the water snorkeling so she retired to the boat early and staffers continually checked on her to make sure she was ok and bring her beverages. They were very sweet and accomidating! We hung out in the water until every had pretty much had their fill and filed back to the boat on their own for some rest and relaxation in the sun. When we departed the staff members came back around at least twice to make sure everyone had everything they needed...they even did an extra beer run ;) cant beat that! All in all this was the best thing we did on this trip Maui. The staff at the Four Winds II was amazing and made it so easy to have a blast.
I would recommend these guys to everyone!
Hi Had to drop a message to thank Lori Jay for the for fantastic customer experience i have got when setting up my holiday activities. Lori was very helpful and provided great input when i was planning. I will definitely recommend Tom Barefoot's tours to my friends. Hope my holiday experience is as good as my booking thanks,
This was our first trip to Hawaii. Your customer service reps were VERY helpful in helping us plan activities. The website was easy to navigate and everything we booked through your site was perfect. The Luau and Dinner Cruise were wonderful and Leslie Ferguson was very helpful. We even had to change the day of the luau reservation and there was no problem. Thanks for the wonderful service. If we plan another trip to Hawaii, you WILL hear from us.
Suzi & Bob Jensen
A warm hello from Greece.
I was looking the pictures of my visit last October (2009) and all the nice memories came back. It was agreat pleasure to be with you and to dive to the MAHI Wreck and to the coral reef. Congratulation to the team and I hope I will come again to dive with you!!
Thank very much and so accomodating for our activities. We got blown out the first activity and received a refund right away. The rest of the vacation was very nice. we finished our vacation in great form. Thank you again. Thank Lori for a fine job done.
Will book with Tom's Barefoot tours again and again.
My daughter and I took the sunset cruise on the Hula Girl and really enjoyed it! It is a beautiful craft, the weather was great, the company entertaining. We will definately return to Maui, the Hula Girl and Tom Barefoot for all our activity needs.
We're just back from a great vacation in Hawaii with six of our friends, squeezing in trips to Oahu, Maui and Kauai. We couldn't have done it without Tom Barefoot's, Lori and your very helpful staff. Lori's help in picking activities for a large group on three different islands was invaluable. Each activity was high quality, everyone enjoyed and the logistics of tickets and receipts worked flawlessly. We also had to make several changes mid-trip and, once again, Lori and her peers handled these with ease. It was a huge comfort to know that one phone call was all it would take to accommodate us. Big thanks to Lori and your team for your excellent customer service and great advice,
Our family cannot thank you enough for your kind and knowledgeable help while we were in Maui. You made our first trip to Maui the best vacation we've ever had. All of the activities you suggested were fantastic! We'll never forget our experiences.
Mahalo! With Aloha,
Mike, Amy, Emily, Katie, and Betty
I can vouch for Ross Scott, I was one of his doorgunners on the gunships he flew in Viet Nam.The Commander was one of the best pilots we had, a true war hero that saved alot of lives! He was our favorite to fly with,he always got all his team back home- every mission, nobody left behind- whether it was on his ship or others on our teams. He is the best of the best- he can do anything. It was my pleasure to fly with him - and it got real hot sometimes, and he always kept his "cool"! It was always an adventure!
God Bless You,
Commander and GUNS-UP!
I wanted to let you know that Lori Jay has been so wonderful to work with in bookking tours for Kona Hawaii.She is so nice to talk with and has so much patience and you can tell she is very informative. With her help we are looking forward to 10 wonderful days in Hawaii and enjoying the tours we have booked.
Kauai Nature Tours was fantastic.
Chuck and Jana were so full of information about the geology of Kauai. We really learned from them and had things pointed out we would have easily missed if hiking on our own.
Eric and Gail S. Lake Tahoe
Sorry it has taken so long to write, but I owe you a huge thank you for everything you did for us! I really enjoyed working with you! We celebrated our 30th wedding anniversary with a trip of a life time! You were a huge help with planning and booking all of our activities! We had a blast! The bike ride down Haleakala was one of our favorite activities! We wound up going with Bike It Maui and our guides were Kevin and Billy! They were awesome and they made it so much fun! I'd do it again in a heartbeat! We would love to come back again and I will definitely be booking through you! I highly recommend y'all to everyone considering visiting Hawaii! Thank you again for helping to make this the best 2nd honeymoon ever! Mahalo, Nell
You were such a big help with booking our tubing tour, that we listened to your advice about Wings over Kauai. Both the tubing tour and Wings over Kauai were amazing, and your assistance was a huge help. We will most certainly recommend you and this company and will be calling you on our next trip to the island(s)! Thank you very, very much!
Janet and Jenny
Aloha and thank you to Everyone at Tom Barefoot's.
My family and I booked several trips with your help and we couldn't be happier. After speaking with a very friendly staff member who quickly realized I was looking for some adventure recommended to me the Blue Water rafting. WHAT A TRIP! I am still telling my frineds about it. Also the reassurance that the Hula Girl was worth the extra money for an intimate dinner cruise(I didn't like the idea of 100 or more with the other boats) Thank you again for making our short but very sweet trip to Maui an absolute pleasure.
Jack and Jonell
We took the morning Molokini snorkeling tour and had a great time. Less fish than we expected but still OK. The staff was great and provided everything: food, gear, music and thoughtful safety tips. The Captain told me that 8 out 10 people routinely vomit on these trips so although we were fine, Bromine or a SeaBand wristband might be in order! The restroom facilities could have been cleaner, but all in all, a good time and worth the money.
I would book through Tom Barefoot again!
I wanted to thank you for helping make our trip to Oahu such a success. All of our tours (Blue Hawaiian Helicopters, Explore the North Shore with Oahu Nature Tours, Dolphin Excursions, Hawaiian Fire surf lesson and Germaine’s Luau) were wonderful. I would like to give special mention to Harry of Oahu Nature Tours. Harry is what every tour guide should be; personable, funny, knowledgeable and extremely passionate about his work. You can tell Harry really knows and loves the history of the island and all who inhabit it. We look forward to working with you again.
The Navarre family,
Thanks for making our trip on the North Shore Shark Encounter much more memorable. Jim, Shaille, and I were so excited about all of the sharks that came out to visit that day...truly an unbelievable experience of a lifetime and we have the DVD to re-live the experience over and over. Thanks to both of the captains!! They were great!
Aloha Leslie & Tom Barefoot Tours:
Thanks so much for all your assistance booking some wonderful activities during our recent stay in Maui. You were so quick to call me when a conflict arose for our snorkel Molikini tour & helped me reschedule immediately. Can't thank you enough for such friendly customer service.Everything went smoothly. I will definitely recommend you to friends & family. Great service & great prices.
Thank you very much for the convenient way to book our activities while in Honolulu. Steve gave us excellent customer service - I was a "last minute booker" often calling him way after hours for a tour. He always got back to me the next morning, and had everything arranged. All went as planned, with no glitches.
And . . we had a blast!
My husband and I had a wonderful time in Kauai, and part was due to Toms Barefoot tours. We booked wonderful activities due to wonderful recommendations from Lori. All our tours ran smoothly and were very exciting. The Tubing adventure was awesome, but it is hard to pick our favorite since we did so many. Thanks for the wonderful help and we will surely use you in the future and recommend you to family and friends.
Mike & Christy
Lori was a huge help in booking our "Wings over Kauai" flxed wing flight and the Valley Isle Excursion on the Road to Hana in Maui. Both were EXCELLENT tours. We loved the fact that we had "our own" plane since Wings Over Kauai holds 3 passengers. Captain Bruce was fantastic. David was our tour driver on the Road to Hana and he was just great!! We were so glad we decided NOT to make the drive ourselves.
Thank you for a wonderful time,
we went sailing on scotch mist which was a blast, snuba on pride of maui which was great and we went ziplining in haleakala. I am the older generation and we had a fantastic time and already talking about our return trip. Thanks for the fun.
Aloha Tom Barefoot,
We booked our excursions with Andreas. Everything was absolutely perfect. Andreas was very helpful in finding us the most fun things to do. He should be commended for his expertise and knowlege of Tom Barefoot and for being such a pleasant person to work with.
I don't think you can improve this site. It is so easy to navigate and I think you have every possible activity. Leslie was very prompt calling me and getting my activities processed. E-mail vouchers and receipts for the activities is fantastic! Thanks for making plans for our upcoming trip to Maui so convenient!
I am writing to thank you for the exceptional service provided to our group during our recent visit to Kona. We appreciate your ability to multi-task, provide useful information in a timely fashion, prompt responses, accurate billing and ability to arrange multiple activities at short notice.
Anita, San Diego
Yes we had a fantastic time in Maui and cannot wait to return - Thanks you for all your help
you really made our trip delightful.
Roger and Kate Peters
We had a fantastic time and would book with you again!! Thank you so much for your services an the Horseback riding was soooo wonderful, what a beautiful valley!! We had a perfect vacation!!
Thanks for making our trip extra special!! It was our 25th anniversary and
first trip to Maui. Your personal touch and suggestions were so accurate
and made our experience so wonderful. It was so nice that you wanted to
make sure our experience in Maui was exceptional and not trying to sell us
lots of activities. We can't thank you enough and would recommend you to
Andy and Donna Gordon
My wife and I had a great time in Maui. I think I mentioned to you
in one of our phone conservations but we got married in Maui on a private beach.
The two events you arranged for us which were the sunset dinner Cruz where we were on the the beautifull boat the "Hula Girl" and the snorkel trip "The Four Winds II were fantastic.
The sunset dinner cruz was more than we could ask for. The boat was is one of a kind.
I took pictures both outside and inside. We only had twelve couples that night which made the dinner cruz that much more intimate. As usual the snorkel trip was fantastic.
I would highly recommend "Tom Barefoot Tours" anytime and you in particular. If you need a recommendation it would be a pleasure you highly recommend you and your organization.
Thank you again for all your help. Especially for your recommendation of "The Hula Girl".
Gary D. Billingsley
Sending numerous THANKS for making our stay in Hawaii (5/9 - 21) exceed our
expectations! Your employee, Lori, was key in helping us choose the right
activities at the right price. She provided helpful insight and was very
friendly and accommodating - and gave great directions too! With her help
1) Sunset cruise on the Na Palil Coast (Blue Dolphin Charters)
2) Tickets for Ulalena at the Maui Theatre
3) The Feast at Lele
4) Helicopter tour over Kilauea volcano (Blue Hawaiian)
For each booking Lori first provided various ideas/choices and information
and then left the decision to us. As we did not have email access she
handled everything via fax and phone to the hotel or activity site. She
made herself available in case we ran into any concerns. She really was
great and we truly appreciated her effort.
We learned about Tom Barefoot's from the book Hawaii for Dummies. Based our
very positive experience I mentioned your company to my AAA travel agent and
will certainly recommend your organization to everyone I hear that is going
Please recognize Lori and your staff for service they provide.
The customer service that we received through Tom Barefoot was phenomenal. Lori Jay did an excellent job of developing an itinerary that was perfect for us. She was also very accomodating and replied to my emails promptly throughtout our trip. There were several occasions where we had the opportunity to compare our service provider with the competitors (i.e. when we were snorkeling, surfing, scuba diving, etc.) Every time, the company that Lori Jay selected for us came out on top. We originally decided to give Tom Barefoot a try because both of the guide books that we borrowed from friends recommened the company. Like these guide books, I would recommend Tom Barefoot to anyone that is travelling to Maui. Mahalo Lori Jay, for providing us with a trip of a lifetime. I only wish that we could book all of trips to other places through you too!
We always use your services for the majority of our activities. Not only is your website a one-stop-shopping experience, the reduced prices are very helpful. We always tell our friends to log onto your website to book their tours, too! We had a wonderful trip, and look forward to returning to Hawaii soon.
Norma & Steve Hardgrove
You have an outstanding company. I couldn't believe the efforts Steve took to reschedule our Hana Trip so that we could see all of Hana. I would certainly recommend you, and it is hard to believe that such excellent customer service is still available to be had! Thank You!
Karen and George Michaels
We had a great time, and there is no doubt we will use you again on our next trip to the Islands.We really appreciate the quality of the trips as well as the fun. Mahalo.
Today I scheduled 3 events through your agency and I had the most helpful person assisting me: Andreas Romer. I told him I would be emailing you to let you know how very helpful he was. I so appreciated his honesty and promptness with regard to answering questions, emailing our information and tickets. You are so fortunate to have such a friendly, helpful individual working for you.
My husband and I recently retired from teaching. He taught fpr 36 years and I taught for 33 years. This will be our trip of a lifetime. He has been on the islands before, but I haven't. I am very excited about our trip to Oahu.
Thank you so much for offering such wonderful descriptions on your website and for having such kind and efficient employees.
P.S. My husband's name is also Tom. That is one fine name!
Aloha Tom Barefoot.
I'm sorry I'm late in sending this, but I want to send a BIG rave to Leslie who scheduled a luau for me and 6 fellow travelers during Christmas week which Leslie was able to reschedule after our flight was cancelled. She was then able to secure a refund for us when the power went out during the luau! It was bad luck all the way around, but I am so grateful to Leslie and her great service and I tell folks about Tom's Barefoot Tours every chance I get!
Aloha from France Lori,
We just want to thank you! You did a great job, we had a wonderful time in Maui thanks to your advice. The people we met were so nice, it's unbelievable ! You made our honeymoon unforgettable. We promised yourselves to come back someday and we will surely ask for your precious help again.
Chantal & Guillaume
Aloha Tom Barefoot.
Had to drop you a note complimenting Andreas on his superb costumer service...I first contacted him 2 days ago and have just booked 2 tours through him. He answered all of my questions thouroughly and clearly and followed up on any unanswered questions an impossibly speedy manner...incredible! It is a pleasure working with such a pleasant and efficient tour operator. Congratulations to you for having an outstanding employee!
Aloha Seth and Steve!
We just wanted to write to you and tell you what an awesome time we had in Kauai and Maui! Thank you for the suggestions and assistance in booking our excursions! Your knowledge and recommendations were great. Shaka from the D!
John and Bridget
Thanks to Tom's Barefoot Tours we had the time of our lives. We travelled from New York City to get married on the romantic island of Maui. Andreas took care of all of our excursions while on the island. We loved Tom's Barefoot Tours so much that we will be returning to Hawaii this April for our one year anniversary and will do business with this company again and again.
Gil and Shirley
Wow! I can't remember when I've had such excellent service. You are a gem and a great asset to Tom's. I hope they appreciate you as much as I do. I can't wait to take our day trips.
Mahalo nui loa! Aloha,
YOU have MADE this trip. TURNED in into a fantastic adventure. We could not have done it without all the care and attention/details you have magically pulled from your vast databanks (and huge heart) within you.
I have referred a number of people to your company. They are thrilled to have the support to look forward to in future.
Later sweet one
Steve and everyone at Tom's:
I have dealt with your company for many years now and no matter what island I visit, which I do at least once a year, you have always assisted me in the seeing and doing the very best sites on the islands. I cannot thank you enough for your assistance and knowledge. I know that you are always the first one I call when I get ready for another visit to the Islands.
Mahalo and Aloha,
My first visit to Maui on 10/2007 was FANTASTIC! An all girls trip w/my 2 best friends & sister & boy, what a memorable trip that was! The highlight -snorkelling @ Molokini. Unfortunately, my sister got sick our 2nd day into our vacation & couldn't go, but the 3 of us will NEVER forget how much fun we had! I raved SO much about my snorkelling trip that my sister wants to return to Maui this coming April so she can experience the warm, friendly, funny staff you guys offered. It's a "re-do" of Maui for my sister & I'm tagging along =).
Thanks for a memorable trip & for taking MY fear of swimming in the water, let alone, the Pacific Ocean! Can't wait to go again this April!
Tom and Leslie,
Thank you so much for all you did for our family to make our trip and stay on Oahu even more memorable!! Through your services we booked the Paradise Cove Luau, Novatek Whale Watching, Hawaiian Parasailing, Star of Honolulu Dinner Cruise and a Pearl Harbor tour. Each event was incredible and we say one big MAHALO!! Thank you for your great customer service and to Leslie a BIG thank you from Illinois!! Oahu was incredible and such a great trip, thanks to you!!
We'll be back!!
Kay & Steve Hilligoss Family
Last week my family was in Maui and booked a snorkeling tour on Navatek through you. We were delighted with the tour and the service we received from your office.
Thanks, we will send our friends to you.
Good morning. I have "been gonna" write to you for several weeks now and I haven't done it, so here I am. I can not begin to thank you for all of your help and assistance in setting up all the activities for our family when we came to Maui in June. Everything you set up went smoothly and everyone had such a wonderful time. With 14 of us going it could have been a disaster had things not been handled correctly. We all appreciate everything you did. It was especially nice that I could relax and enjoy myself too because I didn't have to worry about all the reservations not being handled correctly. It was wonderful.
We will definitely pass along your name and company to anyone we hear of that is going to Hawaii. Take care and I wish you all the best.
Sheryl A. McKissick
My most sincere thanks to you and your organization. My wife and I thoroughly enjoyed our trip (last week) to Maui. The three packages we purchased through your representative (Billy) were superb! The snorkel trip was outstanding. The ride to Hana was the most informative and enjoyable time and topping it off with the dinner cruise on Friday ended a vacation the way it should be ended.
Again thank you and I WILL make all my future arrangements for any trips to Hawaii through you.
Roger R. Bales
Tom and the team –
This is not a question, but rather an acknowledgement of your fine service and friendly staff, like Leslie and others.
For the past 7 years, we have been using your service for over 20 activities. We have never been disappointed in service or in value. We always refer you to people we see and will continue to do so.
Keep up the great customer service - it really pays off. We just got back from Maui yesterday, so we will see you all again in 2008.
Thanks for everything.
I just got off the phone with Lori and am amazed at the customer service I just received. Never have I been treated so warmly or talked to a more knowledgeable person in my life. The advice and hospitality she has shown me makes me laugh at all the times I asked people what to do in Hawaii. If I ever receive that question, I will have one response and that is to call Lori. She truly cares about her job and the people she helps. I thank my lucky stars I stumbled across your website and was able to work with her. I have no doubt the next email I send to you will be how dead on she was about what I need to see as a first-time visitor to your island.
Thank you for employing people like her who help to make my honeymoon a great experience!
Matt Van Egeren
Thank you. Your website is wonderful. I think it is the easiest one I have ever used. I will get with my mother and we will make our choices and book.
I just want to write and thank you. My friend and I just recently spent a week in Maui and a week in Kauai. We called your place and Dennis set up trips for us on Maui and Kaua'i. He recommended a snorkel trip on each island, the sunrise bike trip on Maui, the kayaking on Kauai, a sunset dinner on Maui and a luau on Kaua'i. Everything that he set up for us was fantastic. We enjoyed everything he set up and was glad that we didn't have to do it ourselves.
I will recommend you to all my friends. Please thank him for us. We had set it up under the name G Petersen. Keep up the great work!!
My family and I just returned from a 2 week trip to Oahu and Maui. Andreas assisted me with all our activities. We enjoyed every aspect of our trip. But most of all I want to point out that Andreas did a great job in booking our activity reservations. Since we were unfamiliar with the hows, what, and whys of traveling to Hawaii we relied on his expertise and if we travel again to Hawaii would not hesitate to give him a call.
We have already told several friends of his helpfulness and professionalism so hopefully you will be getting some phone calls.
I would like to express my thanks for one of your amazing employees, Rose, who has done an incredible amount of work this week for me. I thought planning my trip to Maui would be so easy, and then I went and changed everything and then changed it again! Rose always immediately contacted me through phone and email multiple times to make sure I was being accommodated, and she never had a negative comment.
She gave fantastic, incredibly useful advice about trips, times, and services, and I can't thank her enough for her patience, effort, and cheerful mood. I know that I will definitely use this service again in the future and will recommend it to friends and family thanks to Rose's diligence.
I'm sure the rest of your employees are just as wonderful, but Rose really has been a superb agent to work with, and I know that my trip next week will be stress-free and exciting, and it's all due to with greatest appreciation to this woman.
My wife and I booked some activities with you recently, The Four Winds snorkel trip, Old Lahaina Luau and the Blue Hawaiian helicopter tour, they were all perfect! We then called again and booked a few more tours for our trip to Oahu, a parasail trip and the seaplane ride (one of the highlights of the trip).
I just wanted to say job well done. Your staff was helpful, honest and provided all of the necessary details to make for a pleasant experience.
Philip & Jennifer Malone
We booked three (3) tours through your company: Maui Downhill (sunrise), Arizona & Oahu tour w/Polynesian Adventure Tours, and whale watching aboard Scotch Mist II. We could not have been happier. All were as advertised and all tour guides were extremely personable and professional. Our Oahu guide, Roy, was an islander that was extremely knowledgeable in all facets of the tour.
Thank you for helping us have a memorable vacation!
Sincerely, Mike & Kathie Whitley
Hello & again sunny greetings from Phoenix!
I cannot even begin to express the thanks my husband and I extend to your wonderful site and to your rapid response!
You have every item we were questioning and thinking of participating in-with all queries answered!!!
We will peruse all the info. and make our requests in the next couple of weeks. Hopefully, all will go as smoothly as it appears in your website. Seeing your picture, I'm certain it will! (You appear a jovial chap from the image-one we look forward to enhancing our stay on your island!)
Very kind regards & thanks for such a quick response to my e-mail this afternoon!!!!!
Not a question but a compliment. We spoke at length and booked a couple of things through Steve. Not only was he very nice over the phone, everything he suggested was wonderful. Our trip was greatly enhanced by his help.
I just wanted to let you know that each of the activities that you suggested for my group were perfect. The whale watch on Maui was excellent; I would recommend that outfit every time. For your personal file, I wanted to say I am very impressed with how you listened to my needs and tailored your suggestions for me. Good listening skills and deep knowledge of the providers. Thank you. We can't wait to come back. Bob
Robert M. Stroud
This message is for Steve -
As promised here is my assessment of the Kapalua Kai sunset sail cruise. It was wonderful. Although we had a misty rainy afternoon at times, the intent of the cruise was met. They tacked back and forth until the sun went down and stopped when we saw whales and dolphins. Additionally, the crew of the Kapalua Kai was very responsive to needs of their passengers, plus made us all feel safe and well taken care of. In the times when there was no mist and rain, they were asking patrons if they needed their picture taken, they distributed drinks as ordered by the patrons, and they were all quite personable.
Good cruise - plus we had an unbelievable view from the ocean of a detailed rainbow shown against the background of the West Maui Mountains and the hotels along Kaanapali beach.
It was a sad day yesterday knowing that we would wake up to another environment, but,
Again, thank you for your professionalism in helping all of us with our activity needs. If you were not there, Steve, when we wanted to make a booking, all of the other sales people at Tom Barefoot's were just as cordial and courteous as you. And as in the past, now 7 years, we will continue to use you when we come out there. July 2004 looks like the next time we will be there. Hopefully, after one our vacations, we will just stay and not come back to the mainland. That would be nice.
Just wanted to say a special mahalo to you. Our trip was amazing and you truly have a gift when it comes to planning!! Snorkeling with Aqua Adventures was great they were so kind and encouraging. My husband and experienced snuba with Todd and he was so patient!! The helicopter ride went very well with Alex Air and our pilot was experienced and confident which was so reassuring for me (this activity my husband chose). The Luau was fun at the Marriot too.
Thank you so much. I'm not kidding I think you need a raise! We were so blessed we had the perfect amount of activity and down time.
Candace and Brent Hulbert
Many thanks for your friendly and efficient service! indeed a pleasure to talk with you.
I just wanted to take a moment to extend our warmest thanks for all that you did for us while we were in Maui. You were such a lifesaver over and over again. Being in a different environment can be confusing especially with a large group; you were beyond patient and kind and we can not thank you enough! It was so comforting to have a local contact that is both knowledgeable as well as flexible. Tell your supervisor that we feel that you deserve a huge bonus!
We will definitely be contacting you for planning our next trip (that is if you'll have us!) as well as referring our friends and all of the doctors I deal with.
Great service, immediate response and they only book you with the more personalized tours and adventures. Lori was great and of course our stay at Tom and Doreena's Aromatherapy Foundation home up country was nothing short of spectacular!
Marilyn and Steve
Aloha Tom Barefoot Tours !
We want to let you know how impressed we were with your services. We
booked with you a tour of Diamond Head and a parasail excursion. We found
booking our tours with Tom's to be a pleasure. Your prices are very
reasonable and our tours were run first class. The shuttles for our tours
arrived where and when they said they would arrive and the drivers were
informative and friendly. Our tour guide for Diamond Head was excellent.
The skippers for our parasail (with Hawiian Parasail) were amazing. We are
so glad we contacted you and would definitely recommend Toms. Keep doing
what your doing and you'll have many happy customers.
Aloha and Mahalo,