These are some of our most frequently asked questions that we get here at Tom Barefoot's Tours.
Why are your prices so inexpensive, is there a catch?
Our prices are better simply because we sell in volume with most activities. Since we have been in business for over 30 years we have established excellent relations with our suppliers, which helps us to keep our prices low. There is no catch to the savings you will receive.
When are my activities confirmed?
When you submit your itinerary through this site you will be sent an email that states that we received your order. Your activities are NOT confirmed until our online concierge calls you and emails you with your complete itinerary; however, in the event we can not reach you by phone we will leave a message. Your credit card will be charged after our concierge has made this confirmation phone call.
Where do I get my tickets, are they emailed to me?
After your tickets are confirmed then we will email you your tickets as a .pdf file, which has all of the pertinent information on it. You simply print the tickets out on your printer, then present them at the departure point of your activity.
Easy! If you need to cancel your activities you may do so up until 48 hours before your scheduled tour begins in order to get money back. There is a 10% cancellation fee of the retail price that is not refunded for cancellations made before the 48hour mark. If you need to cancel within the 48 hours before your scheduled activity, then additional fees will be charged as dictated by the vendor which can include up to a 100% cancellation fee. We do not accept activity cancellations via email. Rescheduling can usually be done up until 24 hours before the scheduled activity at no additional fee. (more info)
Are tips/gratuities included in the prices?
No, they are not included. We encourage our customers to leave gratuity for their guides and crew.
I want to do a snorkel cruise, but some of the people I'm with haven't done it before, do you provide instruction?
All of the snorkel cruises that we carry will include a beginner’s snorkel class that is offered for land lubbers or novices. Jump into the class, then jump into some of the most beautiful waters on the planet and have some fun.
When is the best time to do boat trips and helicopter rides?
In the afternoon the state of Hawaii normally receives trade winds that pick up from the north east. We usually recommend going on the morning snorkel cruises because it is when the water is the most beautiful and the calmest. We also recommend helicopter rides in the morning, when the winds aren't blowing, you will find it a much smoother ride.
We've compiled some links together to help you understand more about who we are as a company. If there's any information that you're looking for that you cannot find please don't hesitate to ask.
Tom Barefoot's Tours is a family owned operation that is owned and operated by Tom Barefoot and his son, Jake Barefoot. Since 1975 Tom Barefoot’s Tours has provided clients with all the information they need to plan the Hawaii vacation of their dreams, at the lowest prices available.
Since the age of twenty-four the only job I have ever known as been with Tom Barefoot's Tours. It's been a great experience and I have enjoyed stewarding the company through its various incarnations since its inception in 1975. I've been fortunate to have an interesting occupation and to be able to work with a "wild west" concoction of other Hawaii business owners over the course of years further adding to the interest of the job. The employees at Tom Barefoot's Tours
Throughout our long existence we've been asked many times why our clients are better off booking with us instead of going direct. There are many answers to this question so we've compiled this list of some of the main reasons why you should always book your activities with Tom Barefoot's Tours.
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